a. DELIVERY STATUS

Please note that all our deliveries are handled by Canada Post. To track the status of your order, you can go to your account in the "Order Tracking" section. You can also find the tracking number of your order, sent to you by email. The usual delivery times are 1 to 3 business days after shipping for standard deliveries, and 1 to 2 business days after shipping for express deliveries. Please note that the time required to process orders for shipping, visible on the product sheet, must be added to the delivery time provided by Canada Post.

If you still have not received your order 10 business days after receiving the shipping notice, we invite you to contact our customer service.
 

b. DELIVERY ISSUES

Missing item

When you place your order, you can choose the unique shipment option, which means that we will send you your order once all your products are available. However, if you have opted for two shipments, it is possible that you have only received the products in stock for the time being, and you will receive the rest of your order in a second package. To check the status of your order, please visit your order history. If all packages are shipped and an item is missing, please contact our customer service.

Defective or wrong item

All items supplied by Griffon are brand new and guaranteed to be free of defects. If an item is defective or does not correspond to what was ordered, please visit our return policy.

Refusal of delivery, non-return of a package or wrong address

If you refuse your package upon delivery or the package is not claimed at the postal counter, your order will be returned to our warehouse and you may be charged for a new delivery. 
 

c. SHIPPING COSTS

Free shipping to your home from $59 before taxes and more

• Free shipping is offered for all orders placed on the www.griffon.ca website that meet the following conditions:
• The minimum purchase must be $59, before taxes, per order and per delivery address.
• The delivery address must be located in Canada.
• You have selected the standard delivery option and a one-time delivery.
• Canceling one or more items ordered that reduces the total pre-tax order to less than $59, changing the address, or changing the shipping method may disqualify you from free shipping.
• A "free shipping" promotional code applies only to deliveries in Canada on standard service and can only be used once per customer during its validity period.

In-store delivery

Only phone orders in store can be delivered free of charge in the store regardless of the amount of the order.

Paid delivery

Delivery charges apply when your order is less than $59 before taxes. They are calculated according to the delivery address, the number of items ordered, and the total amount of the order, before taxes and shipping costs. Shipping fees cover preparation and packaging costs, plus postage. Different delivery charges apply depending on your address, please refer to the table below for more details.
 

DESTINATION	METHOD	SHIPPING FEES	SHIPPING TIMES
Quebec	- Standard	9,99 $	1 to 3 business days
	- Express	14,99 $	1 jour ouvrable
Ontario	- Standard	9,99 $	1 to 3 business days
	- Express	14,99 $	1 business day
Rest of Canada	- Standard	14,99 $	2 to 7 business days
	- Express	19,99 $	1 to 2 business days